T&S

1. General Information

These Terms and Conditions govern the use of subscription-based services provided by:

PETsTourism.com
Hendrik Philippus Wijmans
Apartado 90
8366-908 Alcantarilha – Algarve
Portugal
NIF: 288242041
+351 965 795 646
info@petstourism.com

By subscribing to any paid plan via Stripe or using PETsTourism.com, the Client agrees to these Terms.

These services are intended for business users (B2B).

2. General Service Framework (Applies to All Partners)

2.1. PETsTourism.com provides a visibility and promotion platform for pet-friendly accommodations and pet-related services.

2.2. PETsTourism.com:

does not act as a booking intermediary
does not process guest/customer payments
is not a party to any agreement between Client and end user

2.3. All bookings and services are conducted directly between the Client and their customers.

3. Free Trial and Billing (Applies to All Partners)

3.1. All subscriptions include a 90-day free trial.

3.2. During the trial:

no payment is charged
a valid payment method must be provided

3.3. The Client may cancel at any time during the trial without charge.

3.4. A reminder email is sent 7 days before the end of the trial, prior to any billing.

3.5. Unless cancelled, the subscription automatically converts into a paid annual plan.

3.6. Subscriptions renew automatically each year unless cancelled.

3.7. PETsTourism.com operates a 0% commission model.

4. Customer Portal (Applies to All Partners)

Clients can manage their subscription via:
https://billing.stripe.com/p/login/dRm4gzgN368D1sLclSdMI00

Through this portal, Clients can:

view subscription and billing status
access and download invoices
update payment methods
update billing details
cancel their subscription
manage subscription settings where enabled

5. Cancellation (Applies to All Partners)

5.1. During trial: free cancellation.

5.2. After payment:

cancellation takes effect at the end of the billing period
no refunds are provided unless required by law

5.3. Services remain active until the end of the paid term.

6. Plan Changes (Applies to All Partners)

6.1. Upgrades:

take effect immediately
charged pro rata

6.2. Downgrades:

take effect at end of billing period

7. Failed Payments and Chargebacks (Applies to All Partners)

7.1. Failed payments are retried automatically (up to 8 attempts within ~2 weeks).

7.2. If all retries fail:

the subscription is cancelled

7.3. PETsTourism.com may suspend or remove listings in case of non-payment.

7.4. If a chargeback is initiated:

the subscription may be immediately terminated without refund

7.5. The Client acknowledges that initiating a chargeback without valid legal grounds may result in:

permanent removal from the platform
refusal of future service

8. No Refund and No Performance Guarantee

8.1. All subscription fees are non-refundable, except where required by law.

8.2. PETsTourism.com provides visibility and promotional services only and does not guarantee:

bookings
revenue
traffic
ranking position

8.3. Any references to improved booking behavior, higher spending, or seasonal benefits are informational and non-binding.

9. Quality Standards and Right to Remove Listings

9.1. PETsTourism.com maintains quality standards to ensure a high level of trust for users of the platform.

9.2. PETsTourism.com reserves the right, at its sole discretion, to:

suspend, modify, or remove any listing
downgrade visibility or classification

where it reasonably determines that:

the quality of the accommodation or service has significantly declined
the Client no longer meets expected pet-friendliness or service standards
information provided is inaccurate, misleading, or outdated
the Client’s offering may negatively affect user experience or trust

9.3. Such removal or suspension does not entitle the Client to any refund.

10. Liability (Applies to All Partners)

10.1. PETsTourism.com is not liable for:

disputes between Client and customers
service delivery issues
third-party failures

10.2. Liability is limited to the amount paid in the relevant subscription year, to the extent permitted by law.

11. Intellectual Property

All PETsTourism.com branding and materials remain its property.

Logo usage:

is non-exclusive
only valid during active subscription
must be discontinued upon termination

12. Governing Law

These Terms are governed by Portuguese law.
Disputes fall under Portuguese jurisdiction.

PART I – ACCOMMODATION PARTNERS

13. Scope

Applies to hotels, resorts, villas, apartments, bed & breakfasts, camper rentals, and similar accommodations.

14. Accommodation Plans

Basic Partner – €199/year

Includes listing, visibility, marketing exposure, materials, logo usage, and network access.

Plus Partner – €349/year

Includes Basic, plus:

mystery guest visit
consultancy and screening
homepage logo placement

Premium Partner – €499/year

Includes Plus, plus:

category exclusivity within a freguesia

15. Accommodation Responsibilities

The Client must:

provide accurate accommodation details
comply with hospitality regulations
manage bookings independently

PART II – SERVICE PARTNERS

16. Scope

Applies to:

groomers
veterinarians
pet stores
restaurants
transport providers
other pet-related services

17. Service Partner Plans

Essential Partner – €199/year

Includes listing, visibility, materials, logo usage, promotion.

Preferred Partner – €299/year

Includes Essential, plus:

higher ranking
mystery guest report
homepage logo placement

Premium Service Partner – €399/year

Includes Preferred, plus:

category exclusivity within a freguesia

18. Service Partner Responsibilities